Shipping Policy

Shipping Policy

 

In-Stock Items

In-Stock items will ship within 2 business days from our warehouse in Houston, TX. Please allow up to three working days during busy seasons. You will receive an automated email notification containing your tracking information at the time your item ships. Please remember to check your spam folder if you do not see this email in your inbox within the given timeframe. 

 

Delayed Packages

Once your package has been picked up by shipping carriers, delivery times are outside of our control. If your package delivery is late, we recommend you reach out to the shipping carrier directly as they can help you. 

 

Missing Packages

In the event that your package is not delivered or is otherwise missing, please use the links below to file a claim with the appropriate carrier. figmaWORLD is not responsible for filing claims related to lost or damaged packages.

Please note: not all shipping options include shipping insurance. If shipping insurance is desired, please select the appropriate shipping method at time of checkout. figmaWORLD is not responsible for the reimbursement of uninsured items.

Click here to file a claim with USPS

Click here to file a claim with UPS

Click here to file a claim with FedEx

 

Pre-Order Items

Unfortunately, we are still experiencing delays on a majority of preorders as the global chain has been severely affected by COVID-19. Our suppliers have notified us that shipments are two months behind schedule.

We are staying in constant communication with our suppliers on delays and contacting everyone via email as soon as we are notified of any release date delays.

PLEASE READ HERE FOR MORE INFORMATION:

  • Please understand that the U.S. Release Month on all product listings are estimates only and can change at any time
  • Please check the U.S. Release Month in the product description as we keep it up to date with the latest information provided to us by our suppliers
  • Preorder items are in transit to our suppliers warehouse when we are invoiced
  • It takes around 2-4 weeks for our suppliers to prepare our preorder shipments due to them working with limited operations to comply with state mandates
  • Once we pick up, we will carefully pack and ship out your order ASAP. You will receive an email notification with a tracking number after your order ships.

As collectors ourselves, we understand the painstaking waiting time and frustrating delays you must be feeling. We want nothing more than for your preorder items to be released on time. Unfortunately, we have no control over this matter. We sincerely apologize for the massive delays and are so grateful for your understanding and patience in this matter.

 

Do you ship preorders with different release dates as soon as they are released or do you hold them until all the items are released? 

We ship preorder items as soon as they are released. So yes, you can place preorder items with different release dates and even include in-stock items in the same order. There is no need to place separate preorders according to release dates with us!

 

Do you ship internationally?

No, we do not ship internationally on our website at this time. We only ship within the United States, including Hawaii and Alaska. We plan to ship worldwide soon!

In the meantime, international buyers can check out our Ebay store: https://www.ebay.com/str/connexetoyshop

We ship to the following international countries:

  • Australia, Austria, Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom.

We plan to add more international countries on our Ebay store soon!