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Come see us May 28th at Collect-A-Con in Fort Worth, TX!
Come see us May 28th at Collect-A-Con in Fort Worth, TX!

Shipping Policy

Shipping Policy

 

In-Stock Items

In-Stock items will ship within 2 business days from our warehouse in Houston, TX. Please allow up to 3 business days during holiday seasons. You will receive an automated email notification containing your tracking information (where applicable) at the time your item ships. Please remember to check your spam folder if you do not see this email in your inbox within the given timeframe. 

 

Delayed Packages

Once your package has been picked up by shipping carriers, delivery times are outside of our control. If your package delivery is late, we recommend you reach out to the shipping carrier directly as they can help you. 

 

Missing Packages

In the event that your package is not delivered or is otherwise missing, please use the links below to file a claim with the appropriate carrier. figmaWORLD is not responsible for filing claims related to lost or damaged packages.

Please note: not all shipping options include shipping insurance. If shipping insurance is desired, please select the appropriate shipping method at time of checkout. figmaWORLD is not responsible for the reimbursement of uninsured items.

Click here to file a claim with USPS

Click here to file a claim with UPS

Click here to file a claim with FedEx

 

Pre-order Items

Unfortunately, we are still experiencing delays on a majority of pre-orders as the global chain has been severely affected by COVID-19. Our suppliers have notified us that shipments are currently two months behind schedule.

We are staying in constant communication with our suppliers on delays and contacting everyone via email as soon as we are notified of any release date delays.

PLEASE READ HERE FOR MORE INFORMATION:

  • Please understand that the U.S. Release Month on all product listings are estimates only and can change at any time
  • Please check the U.S. Release Month in the product description as we keep it up to date with the latest information provided to us by our suppliers
  • Once our inventory has arrived, we will carefully pack and ship out your order within 2 business days. You will receive an email notification with a tracking number at the time your order ships.

As collectors ourselves, we understand the frustration of delays. We want nothing more than for your preorder items to arrive on time. Unfortunately, we cannot control the current supply chain situation. We sincerely apologize for the ongoing delays and we are grateful for your understanding in this matter.

 

Are pre-orders with different release dates shipped as soon as they are arrive in-stock or are they held until all the items on the order are released?

We ship pre-order items individually as soon as they are released. So yes, you can place pre-order items with different release dates in the same order. There is no need to place separate pre-orders according to release dates with us!

 

Do you ship internationally?

At this time, we only ship to the Canada and the United States, including Hawaii, Alaska, and US territories.

Net Orders Checkout

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